Organizational Effectiveness Consulting

You don’t need new software.
You need alignment.

Most revenue leaks, cost bloat, and team burnout aren’t caused by the wrong tools or not enough headcount. They’re caused by misaligned goals, broken handoffs, and unclear processes. We fix that — with a simple, structured framework built on Lean Six Sigma.

Lean Six Sigma ICF Accredited EMCC Accredited PDPworks Certified $800M Revenue Experience 70% YOY Growth Delivered
Who This Is For

Built for business owners, sales leaders, and team leaders who are done with the chaos.

If you’re running a growing team and something feels off — revenue isn’t where it should be, people are grinding but not gaining, or you can’t get a straight answer from your own data — this is for you.

💼
Business Owners & CEOs
You’ve built something real, but the cracks are showing. Teams aren’t talking, processes aren’t scaling, and you’re spending more time managing chaos than leading growth.
📈
Sales Leaders & VPs
Your reps are working hard but the numbers don’t add up. Forecasts are unreliable, ramp time is too long, and deals keep slipping for reasons that aren’t in your CRM.
🏠
COOs & Team Leaders
You can see the inefficiencies clearly but can’t get traction on fixing them. Cross-functional handoffs break down, priorities conflict, and your best people are burning out.
The Cost of Misalignment

Misalignment is quietly killing your business metrics.

Most leaders know something is off. Revenue targets slip. Costs creep up. Good people burn out or leave. The root cause isn’t usually strategy — it’s misalignment between goals, people, process, tools, and communication.

📉
>10%
Revenue Loss
Misaligned sales, CS, and delivery teams leave money on the table — in missed upsells, churn, and deals that stall.
Barro & Davenport, HBR 2024
📊
10–15%
Worse Asset Utilization
Your people spend hours on rework, duplicate effort, and non-value activity instead of work that actually moves the needle.
Tallon & Pinsonneault, MIS Quarterly

What misalignment looks like in your organization

Missed HandoffsSales closes a deal but CS inherits a customer with different expectations — driving churn and rework.
Slow Ramp TimesNew hires take months longer than they should because processes aren’t documented and roles aren’t clear.
Forecasting You Can’t TrustData lives in too many places. Reports don’t match. Leadership makes decisions with incomplete information.
Reactive ModeTeams spend more time fighting fires than executing strategy — because problems aren’t caught until they’re crises.
Compliance & Risk ExposureInconsistent processes create 25–30% more compliance issues, increasing legal and regulatory risk.
Talent AttritionHigh performers leave when they don’t understand how their work connects to company goals — or when chaos is chronic.
The Good News

You probably don’t need more software or more people.

The fix is almost always simpler than you think. When you align your team on shared goals, clarify roles and handoffs, streamline your core processes, and establish a communication rhythm — performance follows. Every time.

🎯 Aligned Goals 👥 Clear Roles ⚙ Efficient Processes 🔧 Right Tools 🔄 Consistent Cadence 📢 Clear Communication
See Where Your Gaps Are →
The Framework

Six pillars. One aligned organization.

Our proprietary assessment and framework measures your organization across six key drivers of alignment. This is where the work happens.

🎯
Goals

Every person knows what success looks like and why it matters. OKRs, KPIs, and a North Star that everyone actually understands.

👥
People

Right people, right roles, clear accountability. Smooth handoffs between Sales → CS → Support with no ambiguity about who owns what.

Process

Documented, efficient, consistently-followed workflows. New hires can execute without hand-holding. Rework becomes rare.

🔧
Tools

Technology that enables the work — not creates friction. Adopted, integrated, and trusted by the team. Data you can actually use.

🔄
Cadence

An intentional rhythm of meetings, reviews, and touchpoints that creates accountability without meeting fatigue.

📢
Communication

Clear, timely, two-way information flow. Shared norms. Psychological safety. Silos replaced with cross-functional clarity.

What I Do

Specialized services that move the needle.

Every engagement is built on 20+ years of real-world experience — not frameworks borrowed from a textbook.

📊
KPI & Metric Prioritization
Too many metrics = analysis paralysis. Drawing on experience managing $800M in revenue, I help you identify the 5–7 KPIs that actually drive your business — so your team spends time on what matters, not what's easy to track.
📈
Dashboard & Reporting Alignment
Standardized data pipelines and unified dashboards that leadership actually trusts. I've done this at scale — no more duplicate reports or conflicting numbers in executive meetings.
🎯
Sales Management Coaching
Structured, behavior-focused coaching for sales managers — the same approach I used building high-performing teams of 50+ people. Consistent 1:1s, actionable feedback, a culture of growth that retains your best reps.
📋
Sales Playbook Development
Built playbooks for large distributed sales organizations. Customized, user-friendly guides that reps actually use — because they're built around the real scenarios they face every day, not a generic template.
🧠
PDPworks Assessments & Team Building
As a certified PDPworks practitioner, I use behavioral assessments to reveal individual strengths, communication styles, and stress triggers — reducing team friction fast and building the trust that makes collaboration actually work.
🔮
Forecasting Process Optimization
Built forecasting systems at $800M scale. Clear stage criteria, consistent methodology, regular review cadences — leadership gains real confidence in the pipeline and makes better resource and financial decisions.
⚙️
Sales Process Improvement
Led $2B in sales process improvement projects across multi-entity organizations. Using Lean Six Sigma methodology, I map your current process, identify the highest-leverage gaps, and build the repeatable system that sticks.
🔄
Change Management & Hard Transitions
I've helped companies do hard things — restructuring, realignment, culture change, and difficult organizational transitions. Managing change with clarity, honesty, and structured communication is one of the most valuable things I bring.
Our Process

A structured path from diagnosis to lasting results.

We use the Lean Six Sigma DMAIC framework — a proven, structured approach that helps us move quickly and efficiently without guessing. This isn’t consulting theater. It’s a real process that produces measurable results.

Not familiar with Lean Six Sigma? Think of it this way: it’s a proven problem-solving method used by Fortune 500s — applied to your team. Structured, practical, and designed to produce results that last beyond the engagement.

D
Define
Capture the problem, scope, and what “aligned” looks like for your business.
M
Measure
Run the 6-pillar Alignment Assessment with your team. Score each driver, identify gaps.
A
Analyze
Use root cause tools (5 Whys, Fishbone) to find WHY gaps exist — before designing solutions.
I
Improve
Build a prioritized action plan targeting high-impact, low-effort improvements first.
C
Control
Establish the cadences, SOPs, and accountability systems that make alignment stick.
Proven Results

What true alignment delivers.

Sales Management Case Study • SaaS Startup • ~100 Employees

Reduce Noise. Grow ARR, Fast.

A fast-growing SaaS company had hired a new sales leader to scale aggressively. But their CRM had hundreds of reports nobody trusted, their sales playbook didn’t exist, and marketing, product, and technical data was scattered — costing reps hours per week and making forecasting unreliable.

Working backwards from their fundraise revenue targets, we audited their systems and processes using our alignment framework. We normalized data, eliminated noise, built an end-to-end sales playbook, and designed a comp plan that protected existing ARR while driving aggressive growth — all controlled through a simple weekly reporting cadence.

“Britt rebuilt, aligned and optimized our processes; empowering our team with a sustainable data driven business model, resulting in increased revenue and phenomenal year over year growth.”

— Kevin C., EVP Sales
70%
Year-Over-Year Revenue Growth
75%
Decrease in AE Ramp Time
75%
Decrease in Non-Value Activity
Leaders collaborating on strategy

Real leadership. Real results.

20+ years building the systems, teams, and culture that drive sustainable revenue growth.

Watch: Client Case Study

Investment

Three ways to work together.

Every engagement starts with a clear diagnosis. Choose the level of support that fits where you are.

Package 01

Assessment & Roadmap

Starting at $2,000
One-time engagement
  • In-depth current-state assessment
  • Prioritized recommendations report
  • Tailored operating documentation
  • KPI & metric clarity (Lean Six Sigma)
  • 90-day execution roadmap
Book a Call →
Most Popular
Package 02

Guided Partnership

Starting at $5,000/mo
Monthly retainer
  • Everything in Package 01
  • Bi-weekly coaching sessions (60 min)
  • Dashboard & metric alignment
  • Sales playbook development
  • PDPworks behavioral assessments
  • Sales process improvement (LSS method)
Book a Call →
Package 03

Strategic Partnership

Contact for Pricing
Custom engagement
  • Everything in Package 02
  • Weekly executive reviews
  • Strategic prioritization support
  • Leadership & personnel coaching
  • Change management support
  • Ongoing Lean Six Sigma improvement
Contact Britt →

Not sure which fits? Every engagement starts with a free 30-minute discovery call — no obligation.

Free Tool

How aligned is your business, right now?

Answer 12 quick questions across our 6 alignment pillars. You’ll get an instant score that shows exactly where your gaps are — and where to start.

Question 1 of 12
🎯 Goals
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Your Alignment Score
/5.0 — Calculating...

Ready to close your alignment gaps?

Book a complimentary, no-obligation discovery call with Britt. We’ll walk through your results, identify your highest-leverage opportunities, and show you exactly how an engagement works.

Book Your Free Discovery Call →

30 minutes. No pressure. Just clarity.

Britt Heaps, Key Alignment Consulting
20+
Years of sales leadership & revenue operations
About Britt Heaps

I’ve sat in your seat. I know what actually works.

Most consultants bring frameworks. I bring 20+ years of actually doing the work — leading $800M in annual revenue and a 50+ person sales org at a Cisco distributor, and driving digital transformation for a $2B multi-entity organization. I’ve worked across SaaS startups, small and mid-sized businesses, and enterprise — so I understand how alignment challenges show up differently at every stage.

I use Lean Six Sigma methodology in every engagement because it works: simple, structured, and designed to outlast the consulting relationship. I also bring 10+ years of Brazilian Jiu-Jitsu coaching — which teaches the same lesson: discipline, systems, and consistent execution beat talent every time.

ICF Accredited Coach EMCC Accredited Lean Six Sigma Practitioner PDPworks Certified
Book a Discovery Call →
Get Aligned. Get Results.

Ready to stop the revenue leak?

Schedule a complimentary 30-minute assessment call. We’ll discuss your team’s specific challenges, walk through your assessment results, and show you exactly what alignment looks like for your business.

Book Your Free Discovery Call →
No obligation. No sales pitch. Just a real conversation about your business.